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[Verified Answer]: A 22-year-old woman enters the clinic as a…

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A 22-year-old woman enters the clinic as a first-time patient. She tells the receptionist that she has not seen a physician for over 4 years, and she would like a check-up. She is given an intake form to fill out, on which she reports that her current gender identity is female, and her sex assigned at birth was male. Her first name is Markesha but her identification lists a masculine first name, Mark. While she is waiting to see a physician, she enters the womens restroom. Another patient comes out of the womens restroom and reports to the receptionist that she thinks a man is using the womens restroom. The receptionist sends a medical assistant into the womens restroom to see if there is a problem. The medical assistant returns and says everything is all right. Markesha exits the restroom and sits in the waiting area. A nurse appears with a chart and calls for Mark. Markesha looks around sheepishly. The nurse calls again for Mark. The patient who had reported a man in the womens room laughs derisively. Markesha gets up and goes to the nurse, who takes her to an exam room. Markesha waits nervously for the physician.1. How would you handle the restroom-related complaints about a transgender patientfrom other patients?2. What is the best way to address a patient whose preferred name doesnt match the nameon their state-issued identification?3. How would you work with clinic staff to address patients who criticize or harasstransgender patients in the waiting room?

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