[Expert Solution]: ( Hill Crest in Redditch, Worcestershire, was…

( Hill Crest in Redditch, Worcestershire, was rated inadequate by the Care Quality Commission (CQC) after it found a “significant deterioration” in safety on the ward during a visit last year. Claims include staff falling asleep on duty, attacks on patients and staff, and a culture of bullying. The NHS trust has previously apologised. Hill Crest is managed by Herefordshire and Worcestershire Health and Care NHS Trust which said it was focusing on improving care. It submitted its action plan for improvements to the CQC on 5 September. The watchdog said it had wanted to allow the NHS trust time to put that action plan in place before inspectors returned on Tuesday. ) 1. Identify your patient/family 2. Outline the key points you would include in your resource 3. Choose how you would present this information